Got Questions? We've Got Answers.
From product details to the ordering process, we've gathered some of our most frequently asked questions to help guide your Relyon experience.
Customer Support Questions
Here to Guide and Assist: Navigating Relyon's Customer Support. From general inquiries to specific product assistance, explore how our dedicated team works tirelessly to provide you with timely and effective solutions.
You can reach our customer support team by emailing us at support@relyonathletics.com.
Our customer support team is available to assist you during our regular business hours, which are 9 a.m. - 5 p.m. Central time.
You can track your order in two easy ways:
1. Click this link directly: https://relyonathletics.com/apps/tracking
2. Visit our website footer and click the 'Track Your Order' link
For both options, you'll need your order number and email address to view your order status.
As soon as you make a Relyon purchase, our fulfillment team will immediately process your order to get your product delivered on time. Ground orders can take 1-2 business days to be packed and shipped. Once shipped, ground shipments can take 5-10 business days for delivery.
If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return and replacement process.
Orders can be changed or canceled within a specific timeframe. Please contact our customer support team as soon as possible with your order details to request any changes.
We accept a variety of payment methods, including major credit cards, PayPal, and more. You can find the complete list of accepted payment methods during the checkout process.
Yes, we take your privacy and security seriously. Our website employs industry-standard encryption technology to protect your personal and payment information. You can learn more about our security measures on our Privacy Policy page.
Our return policy is outlined in detail on our Return Policy page. It covers the conditions and process for returning products, including eligibility and timeframes.
Product Questions
Delve deep into the world of Relyon products. Whether you're curious about materials, design nuances, or performance features, here you'll find answers that highlight our commitment to quality and innovation.
Our paddles are crafted using premium raw carbon fiber materials, known for their exceptional strength and durability. This allows us to create paddles that offer superior performance and longevity.
Raw carbon fiber is renowned for its lightweight yet robust properties. It provides excellent power, control, and responsiveness, making our paddles ideal for players seeking top-notch performance on the court.
Our raw carbon fiber paddles are designed to be highly durable and resistant to common wear and tear. They are less prone to chipping and damage compared to other materials, ensuring a longer lifespan.
We maintain strict quality control standards throughout the manufacturing process. Each paddle is carefully inspected to ensure it meets our high-quality standards before it reaches your hands.
Our paddles feature comfortable and ergonomic handles designed for a secure grip. We pay close attention to the quality of both the handle and grip to enhance player comfort and control.
Our carbon fiber paddles are naturally resistant to moisture and changes in weather conditions, making them a reliable choice for outdoor and indoor play.
Our paddles feature a specialized surface texture that enhances spin and control during play. This texture is designed to improve your overall game experience.
Shipping & Returns
Ensuring a Smooth Transit and Return Experience. Whether you're awaiting your Relyon product's arrival or considering a return, delve into our policies and processes designed for your ease and satisfaction.
Orders are typically processed within 1 - 2 business days. Once shipped, delivery times may vary based on your location and chosen shipping method.
Our return policy is detailed on our Return Policy page. It outlines the conditions, timeframes, and procedures for returning products.
To initiate a return, Visit our Return Center with your order number and the email address associated with your order in hand.
Yes, we offer exchanges. To exchange a product, follow the return process as outlined in our Return Policy and then place a new order for the desired item.
In most cases, it is preferred that you return the item in its original packaging. This helps ensure the safe return of the product.
If you receive the wrong item or a defective product, please contact our customer support team immediately. They will guide you through the return and replacement process.
The processing time for returns and exchanges may vary based on the nature of the request. Our team will work diligently to resolve your request as quickly as possible.
A flat $5.00 USD fee will be deducted from your refund, store credit, or exchange credit to cover the cost of return shipping. A prepaid return label will be provided once your return request is submitted for your convenience.
Warranty Questions
Standing by Our Craftsmanship: Relyon's Warranty Explained. Dive into our commitment to quality, understanding the protection we offer for your purchases, ensuring peace of mind with every Relyon product.
Your 30-Day Money-Back Guarantee
At Relyon Athletics, we're confident in our products, so much so that we offer a 30-day Money-Back Guarantee on paddle orders placed on our website. If you're not happy with your paddle, return it within 30 days for a full refund, no questions asked. We'll likely ask for feedback to improve our products, but that's all.
Conditions for Returns
- Paddles: You're covered for 30 days. If you're unhappy, send it back for a full refund.
- Other Items (balls, apparel, etc.): These need to be new and unused for a return. You have 30 days from the purchase date to return them for a refund.
What Happens After 30 Days?
After 30 days, we assume you're enjoying your paddle. If you discover any defects in workmanship or materials within six months from the original purchase date, the paddle is covered by our limited warranty. This warranty is for the original buyer and doesn’t apply to replacement paddles.
Our warranty does not cover damage caused by misuse, abuse, accidents, modifications, or normal wear and tear. It also does not cover any non-standard use of the product.
Paddle registration is not required for warranty coverage. However, we recommend keeping your purchase receipt or proof of purchase as it may be required to process a warranty claim.
To make a warranty claim, please contact our customer support team at support@relyonathletics.com with details of the issue and proof of purchase. Our team will guide you through the warranty claim process.
In most cases, you will be required to return the defective paddle as part of the warranty claim process. Our customer support team will provide instructions on how to do this.
Once we receive your warranty claim, our team will assess the issue and determine whether it falls within the warranty coverage. If approved, we will provide a replacement paddle or a suitable resolution as per our warranty policy.
The time it takes to process a warranty claim may vary depending on the nature of the issue. Our team will strive to resolve your claim as quickly as possible and keep you updated throughout the process.
Accidental damage is typically not covered by our standard warranty.
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